FREQUENTLY ASKED QUESTIONS
Franco Drift Services is a multi-faceted logistics company providing fully customized solutions for all your transportation needs.
Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper’s reference number, you can use our online Shipper’s Reference Tracking service.
There could be various reasons. The Franco Drift Services Waybill for Time Definite shipments is an 8 Alphanumeric number (e.g. A4564EGS ), so please recheck the number and try again.
Franco Drift Services periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. Franco Drift Services is working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting customer service at info@francodservicesltd.com
If you click on the (+) an additional level of detail on the status of your shipment will be visible. This further detail can be as simple as confirming the clearance processing is completed, but can also be a more detailed explanation of why the shipment is held in customs and/or additional information required for clearance processing.
For shipments that have not yet been delivered, you can sign up for email or SMS/Text message notifications to receive delivery status updates. This saves you time – you don’t have to go online again to track your shipment.
We lead and others follow….
Our nationwide coverage gives our clients cost-effective shipping solutions and the flexibility needed to ensure on-time delivery. Whether you’re shipping expedited, ground, or internationally. Franco Drift Services experienced staff is available 24/7 to handle your transportation requests. Our strength is our capability to move any type of shipment between any two points worldwide.